Heather Hess 12531 Ulrich Ave, Baltimore, MD 21220

(410) 292-3443 (cell) hnh586@yahoo.com

Career Objective

Apply my written communication, technology and analytical and problem solving skills in an entry level financial position. Add value by completing accounts research, coordinate new budget proposals and monitor accounts to ensure of proper spending.

Profile

As an intern at Johns Hopkins University, assumed major responsibilities (monitoring a variety of accounts and providing assistant with payroll and health insurance accounts), and applied knowledge gained from previous experiences to the accounting software. Over three years experience working in accounts payable and receivable and inventory management. Demonstrated research ability, time-management, attention to detail and multi-tasking ability.

EDUCATION

B.S., Management, Towson University, Baltimore, MD (expected) May 2010

Relevant Courses Included: Financial and accounting principals, Project management, Business writing, Multi-National management and culture, Organizational behavior, Conflict resolution in business, Statistics, The professional Experience.

Work History

Johns Hopkins University, Baltimore, MD Spring 2010

Financial Analyst (Internship)

Responsibilities included: Using the SAP software and the Internet, researched the telephone accounts to ensure proper charges, complete account transfers, update all personnel sheets according to pay distribution, created account spreadsheets when account was coming to an end, completed E-Forms when pay distribution needed to be adjusted and post invoices according to department. As a financial analyst, discovered charges that did not belong on two telephone accounts and a credit that was never applied, resulting in money being available for other needs. Learned multiple aspects of the SAP account software (e.g., pay distribution, budget creator and accounts management).

Chesapeake Woodworking, Baltimore, MD 2007-Present

Office Assistant (part-time)

Reconcile daily invoice transactions and enter daily sales into Peach Tree, review statements received from vendors to ensure they match with the aged payables report, generate invoices for both commercial and residential customers, process and send purchase orders and credit memos, monitor inventory resulting in savings for the company, order all supplies and materials also resulting in savings for the company due to research on all vendors.

Heather Hess

1^st Mariner Bank, Baltimore, MD 2005-2007

Bank Teller (full-time)

Assisted the head teller with ATM and vault settlement at the end of the day, provided training and delegated tasks to the new hires which helped reduce the waiting time for customers and communicated with customers regarding their account queries resulting in the Dundalk branch being named the top branch of the third quarter.

Sample of Skills

Computer

· Microsoft Office (Word, Excel, PowerPoint, Front Page, and Access)

· Peach Tree accounting software

· SAP software

· Internet, several e-mail applications

Other

• Communication—clear and concise writing, effective listening, making presentations.
• Human relations— interview and train new employees, supporting others and team work.
• Work Survival— analytical and problem solving, time management, detail oriented, work with minimum supervision, quick learner and completing assignments on time.

PROFESSIONAL ASSOCIATION/COMMUNITY SERVICE

· Volunteered at the MDSPCA, providing assistance with all the animal care needs --2009